What is unlocking?
Unlocking is the term for removing the restriction most GSM phones have preventing them to be used on networks other than the one originally purchased from.
How long does it take?
Every service has a different time. BlackBerry unlock codes are generated instantly and displayed to you immedaitely after making your successful payment. iPhone unlocking, Android unlock codes and Windows Phone unlock codes all have different estimated completion times which will range from 1 hour all the way to several days. To view our average completion time, go to the order page and choose your device's original network. The cost of the service and estimate time to complete the order will be displayed to you.
How does it cost to unlock my phone?
Again, if you simply choose your device's original network from our order form, you'll be given the cost and estimated time to complete the service.
Are your services guaranteed?
Yes, if you follow our instructions. The only time the guarantee will not be valid is if your phone is "hard locked". A hard locked device is usually permanently locked due to you entering the incorrect code too many times. We find this happens when people choose "cheap" sites who sell "codes" for too-good-to-be-true prices. These codes are usually incorrect and can damage your phone.
How do I find my IMEI?
Most phones will display your IMEI by simply dialing * # 0 6 #. If, for some odd reason, your phone doesn't display it, you can usually find it in your settings menu.
How do I find my model number?
Typically, this can be found in your settings menu, but each manufacturer is different. If you need help, we suggest asking before placing your order.
Is unlocking legal?
There is more than one answer to this question. Up until October 26th of 2012, unlocking mobile phones was, without a doubt, completely legal to do. The US Copyright Office has made an exception to the Digital Millenium Copyright Act effective January 26 2013. The exception states that unlocking mobile phones is legal under the condition that the device is a "legacy" device, a pre-owned device or if you have consent from the original carrier to unlock the phone. For more information about this, you can read here. If you are not a US citizen, this may or may not apply to you. If it is something you are concerned about, please seek legal counsel for advice as we can not be held responsible for any actions taken against you for unlocking your mobile device.
What if the service doesn't work?
We guarantee to provide a working unlock solution. In the event that the service we've provided is incorrect, we will provide a refund. To be refunded, you must provide video proof that your unlock service is not working. In the video, you must show your phone's IMEI as well as you trying to enter the code we provided or, for iPhones, show that iTunes isn't unlocking the phone.
